🔄 Return & Refund

✅ Returns

  • You can return items within 7 days of delivery.

  • To be eligible for a return:

    • The item must be unused, undamaged, and in its original packaging.

    • Proof of purchase (order number or receipt) is required.

  • Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

🔁 Exchanges

  • We only replace items if they are defective, damaged, or you received the wrong item.

  • If you need to exchange an item, please contact us within 48 hours of receiving your order.

💰 Refunds

  • Once your return is received and inspected, we’ll notify you via email or SMS.

  • If approved, your refund will be processed back to your original payment method within 5–7 business days.

  • Note: Shipping fees are non-refundable unless the return is due to our error.

❗ Items Not Eligible for Return

  • Personalized/customized tumblers

  • Used or damaged items (unless arrived that way)

  • Items returned after 7 days of delivery

📩 How to Start a Return

Please email us at teamcustomercare123@gmail.com with:

  • Your order number

  • Photos of the product (if damaged)

  • Reason for return or exchange